COVID 19 Update 24/05/20

WE ARE OPENING

We are opening on a part time basis on Tuesday 26th May, from 10:00 to 13:00 the following rules will apply.

  • Opening times will be Tuesdays and Thursdays 10:00 to 13:00
  • Customers to ring the doorbell and wait for a member of staff to unlock the door.
  • Only one customer and one accompanying person allowed in the shop at a time.
  • All persons entering the shop MUST wear a facemask or face covering. CCF Mobility reserve the right to refuse entry to anyone not wearing appropriate face mask or face covering.
  • Social distancing will be adhered too at all times
  • All transactions MUST be by Debit Card, (contactless preferred), we will not accept cheques or cash
  • Due to COVID 19 and the lack of sterilisation facilities, we cannot accept any returns or issue any refunds.
  • The trying of equipment including scooters, wheelchairs, walking aids, walking sticks and shoes, will not be possible.
  • Toilet facilities will NOT be available

We hope you understand that we have the safety and well being in mind of both our customers and staff, while trying to provide a service.

We are also taking orders for delivery only in Wokingham and surrounding areas, with the following conditions.

  • To place an order please contact us by email  info@ccfmobility.co.uk or leave a message on our answer machine 0118 977 3116, please leave your name, phone number , postcode and the item(s) you wish to order.
  • We will contact you, confirm your order and give you a delivery date.
  • Payment can only be taken over the phone using a Debit Card or by Bank Transfer. All payments must be made prior to delivery.
  • All deliveries will incur a £7.50 delivery charge
  • Due to COVID 19 and the lack of sterilisation facilities, we cannot accept any returns or issue any refunds.
  • Our delivery person will be wearing PPE, they will ring the bell or knock your door and leave your order on the doorstep. The delivery person will NOT enter your premises.

Unfortunately we can not provide any servicing or repairs at the moment, but we will inform our customers via our website once we are able to.

NOTE: Acorn Stairlifts still available during COVID 19 Click here for more information

We hope to be able to fully open our shop and resume “Normal Business” as soon as possible, but in the meantime we are thinking about all our customers, so please

Stay Safe, Stay Well & Stay at Home

Sue, Pam & Pete