Tag: My Mobility Scooter won’t go

Information

Mobility Scooters Facts & Information

Caring Comes First Mobility

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The Travel Mobility Scooter
The “Boot Scoot” as it is known in the trade is a scooter that comes apart easily and can be packed into the boot of a car.
This type of Mobility Scooter is ideal for going out for walks with the family & friends; and can be taken away on holiday.

Kymco Midi XLS ForU

Medium Mobility Scooter
A Medium Mobility Scooter is more suited for keeping at home, to be used to go to the local shops, pub or park.
It has suspension and a comfortable seat, ideal for rough pavements and crossing roads

Kymco Maxer ForU

Large Mobility Scooters
Large Mobility Scooters are for the more adventurous user, as they are capable of a larger range (25 miles), and are built for optimum comfort.
They are available with 6 or 8 mile per hour options, with lights and indicators and therefore suitable for road use.

For more detailed information please use the links below

Continue reading “Mobility Scooters Facts & Information” →

Mobility Scooters, My Mobility Scooter won't go, SERVICES

Mobility Scooter Service

Caring Comes First Mobility

sterling emerald Mobility scooter #CCFM

Why have your scooter serviced?

As you depend on your scooter to give you independence and transportation it is vital that your scooter is reliable and safe to use.
All mobility scooter manufactures recommend that scooters are serviced at least once a year.
If you wish to sell your scooter at some point, it could attract a higher price with a full service history.

If your scooter is under warranty, extended warranty  or you have scooter insurance, it may be invalid if you don’t have your scooter serviced.

Continue reading “Mobility Scooter Service” →

My Mobility Scooter won't go

My Mobility Scooter won’t go

Caring Comes First Mobility

As a Mobility Engineer I am often asked

“Why won’t my Scooter move?”

Surprisingly in about 80% of cases, just by talking to the owner over the phone and asking them to carry out simple checks, can rectify the problem.

So if your “Mobility Scooter Won’t Go”, follow these simple checks and hopefully you will be among the 80%, and will soon be back on the road!!!

Just follow the the simple checks in order …….NEXT

 

My Mobility Scooter won't go

1. Is your scooter connected to the charger

Caring Comes First Mobility

1. Is your scooter connected to the charger

If your scooter is connected to the charger then it will not go.
The reason for this is to prevent you driving off while connected to the charger, which would cause you to rip out the plug / wires.

Remedy

  • Switch off the charger and disconnect it from the scooter
  • Reset the scooter – (switch off and then on)

NEXT

 

 

My Mobility Scooter won't go

2. Is your battery charged

Caring Comes First Mobility

2. Is Your Battery Charged

Check the fuel gauge to make sure the gauge is in the green or yellow.

If the gauge is pointing to the red, then your battery requires charging, your scooter can sense this and will not run.

Remedy

  • If you have a scooter that comes apart (a boot scooter), then check the battery is seated correctly on the scooter, or if connected via a lead ensure the plug is fully engaged.
  • Reset the scooter – (switch off and then on)
  • Charge your scooter for at least 12 hours

NEXT

My Mobility Scooter won't go

3. Are you in Gear

Caring Comes First Mobility

3. Are You In Gear

Check to ensure you are in gear; get off the scooter and see if you can push the scooter freely. If you can push the scooter then you are in free wheel.

Remedy

  • Move the lever at the back of the scooter to the picture that shows a person sitting on the scooter, or the word “Drive” 
  • Reset the scooter – (switch off and then on)

NEXT

 

My Mobility Scooter won't go

4. Is your Wig-Wag Clear

Caring Comes First Mobility

4. Is Your Wig Wag Clear

The Wig Wag is the bar you press to go forward or reverse. It must be in the rest position before you switch on the Mobility Scooter.

Remedy

  • Remove any bags from the handle bars
  • Ensure the Wig Wag is at the rest position ( parallel to the handlebars)
  • Reset the scooter – (switch off and then on)

NEXT

 

My Mobility Scooter won't go

5. Are you Connected

Caring Comes First Mobility

5. Are You Connected

If you have a transportable (boot scooter) ensure the rear and front end are joined firmly together and are in line.

Also if there are any plug and sockets used to connect the electrics, check they are in firmly.

Remedy

  • Reconnect the front and back of the scooter
  • Reconnect plugs and sockets
  • Reset the scooter – (switch off and then on)

NEXT

 

My Mobility Scooter won't go

6. Is your Battery Faulty

Caring Comes First Mobility

6. Is Your Battery Faulty

If your fuel gauge is pointing to the green area; but when you move the Wig Wag (forward / reverse lever) the gauge points to the red or goes fully to the left, and then you let go of the Wig Wag and the gauge goes slowly back into the green again.

The chances are your battery is faulty

Remedy

  • Try charging your batter for at least 12 hours then test your scooter again
  • If this is not successful, then contact your mobility shop

NEXT

 

My Mobility Scooter won't go

7. Is Your Charger Working

Caring Comes First Mobility

7. Is Your Charger Working

When you connect your charger the charge light should come on. Once the battery is 95% charged then the charge light should go out.

Charging can take up to 12 hours, I always recommend you leave your battery on charge over night, the charger will switch off the charge internally once your battery is fully charged